WARRANTY SUPPORT
2-year warranty and post-supply support
Unless a written quotation states otherwise, eligible industrial products supplied by Axiparts carry a 2-year warranty. Water or other liquid contact and incorrect installation are not covered. Every claim is reviewed against the supplied item and order documents.
What we need to review a warranty case
A clear technical file helps prevent avoidable delays and protects the buyer during supplier-side review.
Order and item evidence
Share the Axiparts quotation or order reference, delivered part number, quantity, invoice or packing details and any serial or batch information available.
Technical condition review
Photos, nameplate images, installation context, fault notes and operating conditions help determine whether the issue can be reviewed as a warranty or claim case.
Eligibility and exclusions
Unless the written quotation states otherwise, eligible supplied products carry a 2-year warranty. Water or other liquid contact and incorrect installation are not covered.
How the review works
Do not return, disassemble or modify the item before written guidance when a warranty or delivery claim is being reviewed.
Case is opened
Order reference, item details and technical evidence are collected in one case file.
Eligibility is checked
Quotation and order terms, item details, installation context and documented use are reviewed together.
Next step is confirmed
Supplier review, extra documents, return instructions or commercial resolution options are shared in writing.
The written quotation and order documents define the applicable product and commercial terms. Do not return or modify an item before written guidance.