RETURNS & CLAIMS
Returns, logistics claims and sourcing issue review
Axiparts reviews return and claim requests in relation to the confirmed quotation, supplier documentation, shipment condition and the exact industrial reference supplied.
What to include with a claim
Clear evidence helps the sourcing and logistics team separate shipping damage, documentation issues and product-identification questions.
Order context
RFQ number, quotation reference, purchase contact and the email address used for the request.
Visual evidence
Photos of packaging, labels, nameplates, shipment condition and any visible damage.
Technical context
Part number, brand, quantity, installed condition and the reason the item may not match the requirement.
How claim review works
Intake
The request is matched with the quotation, RFQ record and submitted technical details.
Evidence review
Photos, delivery records and supplier-side information are checked.
Resolution path
The team confirms whether the case requires logistics follow-up, supplier review, replacement sourcing or further information.
Do not return industrial parts without written coordination
Because many RFQ items are sourced against exact technical references, return handling must be confirmed in writing before shipment. Uncoordinated returns can delay supplier review or create customs and logistics issues.
Claims may include shipment damage, logistics documentation, sourcing differences or supplier-side verification topics. Each request is reviewed by the Axiparts sourcing and logistics coordination team according to the confirmed quotation and delivery context.